Case study · Live client
A countertop installer whose crew builds the evidence.
3 Stars fabricates, measures and installs countertops in South Florida. Weeks after an install a customer would call about a chip or a seam, and the only record of how the job was left was somebody's memory.
The problem
Memory against memory.
01
A dispute weeks after an install came down to who remembered what. Nobody had photographs of how the job was left.
02
Whatever photos existed lived on the installers' phones, mixed in with everything else, and left when the installer did.
03
The customer's happiest moment, the minute the counters went in, was never used to ask for a review.
What I built
A record made on site, by the people who were there.
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01
A job record the office fills in once
Customer, address, install date, material, notes, and the invoice they already have. The app never writes an invoice, never computes tax and never takes a payment. It records what happened.
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02
A crew link with nothing to sign in to
The office texts one link. The installer opens it, picks their name, photographs the finished work, and hands the tablet to the customer. No app to install, no password to forget in a garage.
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03
An acceptance form the customer signs on site
English or Spanish, the customer's choice, with photographs of their own job on screen before they sign. It becomes a PDF that goes to the office with the photos, and the customer gets their copy with a review request.
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04
Works with no signal
Photos and the signature queue on the phone and send when the signal comes back. Nothing is lost in a basement or a garage with bad reception.
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05
Two businesses, one sign in
The owner also runs Stone Tools. One PIN opens both apps, each under its own brand and its own address, and she adds and removes her own staff without calling anyone.
The part that matters
The crew photographs everything.
The office decides what the customer sees.
Every photo the crew takes is private until someone at the office chooses to share it. That is the rule, and it is the whole point. If installers knew every shot went straight to the customer, they would stop photographing the seam that is not perfect, and the record would stop being evidence.
The acceptance form says exactly what it means and nothing more. It confirms the customer saw the work. It does not waive a warranty and it is not a lien waiver. The language it was signed in is stored with the signature, because a signature on a form you cannot read is not worth much.
- Photos private by default
- Signed on a tablet
- English · Español
- A copy to the customer
Results
What I am not claiming yet.
3 Stars has been documenting jobs with this for a matter of days. I am not going to dress that up as a result, and you should be suspicious of anyone who would.
Here is what we agreed to count instead: how many installs leave with a signed form and photos on file, how many customer calls get settled by opening the job instead of arguing, and how many reviews come in from the link. When there are real numbers, they will replace this paragraph.
Under the hood
Careful where it counts.
Private by design
Photographs from inside customers' homes live in their own private storage, apart from anything public, and the database refuses anonymous reads. Proven by a test, not a promise.
Honest about money
The app records an invoice that already exists and never invents one. Amounts are whole cents, the balance shows the crew and never the signed form, and nothing takes a card.
Same code, separate brands
One deployment serves both of the owner's businesses by address. Each installs to a phone with its own icon and name, and the data of the two never mixes.
Want the same for your business?
Start with a roadmap you own, or tell me what is eating your time and we will work out whether there is anything worth building.